FAQ

Frequently Asked Questions

A tracking ID is a combination of numbers and letters. Usually, the shipper is able to provide the tracking ID. If you have ordered a product in an online shop, the confirmation email contains the tracking ID.

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Question

What Is a Tracking Number & Where Can I Find It?

Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

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When will my tracking information appear?

Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

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Why is my tracking number/ID not working?

If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: Express Taset. Express).

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If I do not have my tracking number, is it still possible to track my shipment?

Track Your Package.

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